Can I get a sample? Yes! We will be happy to send you a sample so you can see for your self the quality you are purchasing. Some info on samples:
- Sample 'patches' are approximately 10cm x 10cm.
- We will do our best to stock samples in the entire range of colours offered, but we don't guarantee it.
- Samples are free, however we do require a $2 administration and postage charge on each sample.
- You will receive with your sample a coupon to redeem the total amount you spend on your samples should you wish to purchase.
- Order your samples through the online store.
What forms of payment do you accept? We accept all credit cards, pay pal, apple pay, zip pay, after pay.
How long will it take to receive my purchase? Items will be dispatched by the close of the next business day, and will arrive between 2 - 7 business days to anywhere within Australia. Shipping internationally will take longer.
How much does shipping cost? We offer free shipping Australia wide.
Do you ship internationally? Yes we do, however there is a flat rate of $60, which includes insurance for loss or damage and tracking via email notification for your peace of mind. You should also keep in mind that these sheets are Australia / Asia Pacifc sized, so to avoid disappointment we do not ship to USA, Canada, UK, Europe - the majority of sheets simply won't fit.
Can I get my order expedited? Yes! If bedloves can help you in any way, including organising you a courier or express post, it would be our pleasure. Simply email us firstname.lastname@example.org or call on 0400 394 585 after purchase with your request. If the order has not already been posted, we will do our utmost to meet your needs.
Are your prices in AUD? Yes! All of our prices are in Australian Dollars and include GST. We recommend you check the currency exchange rate to get an idea of what you would ultimately be charged.
What if my items are damaged or incorrect? If you have received a faulty or damaged item, please email email@example.com with a photo and proof of purchase (ie order number). We may need the item returned (at our expense), but we would expect to be able to provide you with a full refund within 4 days of receipt of item or photo. We will take care of you!
What if I don't like what I bought? If you are not satisfied with any aspect of our bedding or accessories in the 60 days from purchase, we will be happy for you to return the product and receive a full refund on your purchase. No questions asked.
We really want you to feel comfortable with your purchase, so we offer:
- A full refund on returns for up to 60 days.
- We will reimburse you for the return (up to the value of $20) if you send us a copy of the postage receipt.
To be eligible for a return and full refund, your sheets or accessories must be:
- unused and in the same condition that you received it, in the original packaging
- with a receipt or proof of purchase (ie order number)
The key here is if you have washed it prior use, and most of us to wash sheets first, then we deem it to be accepted by you as suitable. CHOOSE BEFORE you USE! :)
Gift cards may not be returned.
Can I exchange a product? Yes! Please email firstname.lastname@example.org with your situation and your invoice number. We will take care of you!
Where do I return the product to? Firstly, please email email@example.com to confirm the returns process as described above. When required, you should mail your product to: Unit 4, 38 Daintrey Street, Fairlight, NSW 2094 Australia.
The purchaser is initially responsible for the cost of postage of any returned item. We will re-imburse you on proof of postage cost up to $20. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.