Returns Guarantee and Shipping
Free Returns Guarantee
If you are not happy with the product in the next 60 days, simply return the goods and get 100% of your money back.
What is the returns/exchange process? Here is the returns /exchange process for you:
- Email me with order number and let me know if there is a fault, or just changed mind. (If there is a fault/damage, sometimes we only require a photo, and no return for a refund. This will be assessed on a case by case basis).
- For the environment, please keep the same mailing packaging if you can. Sticky tape is wonderful, and I don’t mind what it looks like!
- Return to me at: Belinda Lawler, 4/38-40 Daintrey Street, Fairlight NSW 2094. The purchaser pays for the return.
- Postage parcels can take up to 5-10 days to return, so please be patient.
- Once received, we will check the parcel, and then refund you 100% of the amount for the product the next business day (not weekends).
- Should you require a return, our integrated system automatically takes care of afterpay/paypal/ebay/zippay/applepay/credit card so there should be no more for either of us to do. You should receive an email from me saying the refund has occurred. Should you require an exchange, we will then send the parcel our immediately in the normal sale process. You will receive a fulfilment email for the new goods as you did previously.
- Check you received payment for the return. Please wait 4-5 business days to check that you received your funds.
- You have 60 days to decide.
- We can’t take back used items. Items washed prior use is considered to be satisfactory to the customer and will not be accepted.
- As at Monday 24th July 2019, we changed our policy and the purchaser pays postage for the return, and still receives 100% money back on purchase.
- We don’t guarantee we will receive the item, so you may want to take out additional insurance/tracking on some of the more expensive items.
Fast and Free Shipping Australia Wide
Our products will be shipped the next business day from receiving payment from our warehouses in Sydney or Melbourne (or occasionally from our head office in Fairlight, Sydney). Customers are notified via email when products are shipped.
We have free shipping to all our retail customers in Australia. We use a combination of Australia Post and Couriers. Most products will be delivered in to metropolitan areas within 3 - 5 working days. Regional areas may take a little longer.
We do not sell or ship to the USA.
New Zealand, Solomon Islands and Vanuatu
A flat fee of $60AUD will be charged at check out. We use UPS couriers and most products will be delivered in 3 - 10 working days thereafter.